The Jones Solution, Intelligent Customer Support Systems™ (ICSS®), can be used in part or in whole, modular or as an end to end solution for your customer care requirements. ICSS enables our customers to provide comprehensive customer management for a wide array of communications services and products, including voice, video and data.
JCS also provides support for the design and development of a total customer management system, including data conversion tools and other implementation services.
JCS’ customers include:
- Cegetel SI. The second largest long - distance telephone service provider in France and part of a telecommunications conglomerate that also provides GSM mobile and Internet services with over 3 million subscribers using the ICSS solution.
- Austar United Communications. A leading provider of integrated communications services in
- TelstraClear A rapidly growing provider of convergent services in
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